A: The service call charge should cover the appliance technician coming to your home and diagnosing what's wrong with your washer, dryer, dishwasher, refrigerator or any home appliance. It should also include a written estimate for the repair. If it turns out that the appliance is not worth repair or if you decide you would rather not repair it for the estimate you were given, then you should only pay the service call for a written estimate. Our Appliance Diagnostic in this case is fixed amount - only $55. If you decide to go ahead with the estimate, then there should be no service call charge to you. You should only pay parts, tax and labor for the appliance repair.
A: During the initial phone contact with the customer, our friendly office staff will try to gather all the information they can in order to obtain the parts necessary for the repairs. It's impossible to stock every item on the vehicle and if we need to order a part, another trip charge is not applied for a return visit to install the part(s).
A: NO, otherwise we might as well drive around in an empty truck.
A: Many homeowners equate what are called high-end appliances with high-quality appliances, but that is not necessarily the case anymore.
A: We service all types of major home appliances including but not limited to, freezers, cooktops, washers, dryers, dishwashers, disposals, refrigerators, ovens and ranges.
A: NO. We are a repair company only. However, if you need suggestions, we are always happy to help.
A: Your time is important to us. All appointments are scheduled within a two or three hour window for your convenience. Our friendly office staff will always give you a courtesy call to let you know the technician is on his way, approximately 15-30 minutes before arrival. We can also email timeframes if you give us an email.
A: Our service call includes a diagnosis fee and a complete written estimate of the work required for your appliance. Your total bill is broken into three parts:
1) the diagnostic fee
2) any labor charges
3) any parts charges.
We base all of our prices off the Major Appliance Service National Price Guide.
By using this guide, we ensure that our customers are getting the best possible repair price for their dollar.
A: We can help by giving the unit a full diagnostic check to see if your appliance is worth the repair. We have been in business for many years and it is in our best interest to provide you the information needed for you to make the best decision.
A: With the exception of apartments, we cannot send our technicians out to a home without a person being there during the appointment window. If you are unable to keep your appointment, we ask that you call as soon as possible to cancel or reschedule.
A: We only set up billing accounts, or NON-C.O.D accounts, with customers with specific history with our company and whose credit application has been approved by our accounting department. Some exceptions do apply, so please contact our office and any one of our friendly office staff will be able to help you with further information.
A: All of our technicians have trucks stocked with 95% of the current, fast - moving parts. We do this to be able to fix your appliance the same day. Although we stock as many parts as we can on our trucks, occasionally we do have to order parts from our distributors, which sometimes can take one to five business days.
A: Absolutely not! When you invite an US PRO SRG Appliance repair technician into your home, our expertly trained technician will deliver a unique service experience tailored to your situation. From an intensive washing machine repair to a refrigerator needing an adjustment, our technicians will treat you and your home with respect.
In fact, due to our superior level of customer service, many of our customers look to US PRO SRG Appliance Service as their preferred home appliance repair service provider. We enjoy our work and it shows!
I hope this information helps you understand that the total cost of the repair is what matters. Not the service call price. It is also important that your bill is itemized showing how much the parts cost, how much the tax was and how much the labor costs. Some companies hide that by just having the total price of the repair on the receipt. Keep this in mind: If the company you're calling won't give you some idea of what it might be and cost,...if they keep saying: "A technician will have to come out and see your appliances first before we can tell you anything",... then maybe they're not the best choice.